From a missed call to a conversation

From a missed call to a conversation A sequence diagram generated by Archify. calls · nobody answers "press 1 and we will text you on WhatsApp" presses 1 = consent missed call + consent has WhatsApp? spoke recently? approved template "We saw you called…" replies conversation open record: missed call + reason no reply in 24 h → note to the team Call and consent First WhatsApp Conversation or close Customer · calls, nobody answers · Sequence participant Customer calls, nobody answers Your phone line · forwarded when unanswered · Sequence participant Your phone line forwarded when unanswered Agent · rules in code · Sequence participant Agent rules in code Official WhatsApp · approved template · Sequence participant Official WhatsApp approved template Your team · shared inbox · Sequence participant Your team shared inbox Legend Main path Reply Customer's consent Internal check

What it does on its own

  • • Turns an unanswered call into a WhatsApp conversation in seconds
  • • Sends a WhatsApp-approved template, in your tone, with an opt-out
  • • If the customer replies, it continues like any other conversation: booking, quote or a person

Fixed rules

  • • It only texts if the caller presses 1: no consent, no message. The recording and the template say an AI is answering
  • • If you spoke recently, it does not repeat; if the number has no WhatsApp, it does not insist
  • • No reply in 24 h: closed and recorded, no second nudge

What your team sees

  • • Every recovered missed call shows up in the inbox with the reason
  • • Your landline or mobile forwards unanswered calls to a number with a recording; the telephony provider is chosen in the diagnostic
  • • Missed calls, messages sent and conversations opened go into the monthly report