How a SoldByChat system works

How a SoldByChat system works An architecture diagram generated by Archify. Customer · texts on WhatsApp · Architecture component Customer texts on WhatsApp Official WhatsApp · your business number · Architecture component · official Meta API Official WhatsApp your business number official Meta API Team member · steps in when needed · Architecture component Team member steps in when needed Team inbox · your team sees it all · Instance dedicated to your business · EU server (Germany) Team inbox your team sees it all Agent · rules and steps in code · Instance dedicated to your business · EU server (Germany) · never improvises Agent rules and steps in code never improvises Language model · drafts the reply · Architecture component Language model drafts the reply Your systems · calendar · payments · orders · Architecture component Your systems calendar · payments · orders Knowledge base · your documents · Instance dedicated to your business · EU server (Germany) Knowledge base your documents Metrics & report · no personal data · Instance dedicated to your business · EU server (Germany) Metrics & report no personal data message lands in the inbox agent's turn drafts looks up · books · charges looks up events handoff with context Instance dedicated to your business · EU server (Germany) Legend What your team sees Agent Your data Channel Outside the instance

Channel

  • • Your official WhatsApp number, through the official Meta API: no unauthorized apps
  • • Identifies itself as AI in the first message
  • • Your team keeps seeing every conversation in the inbox

Agent

  • • Booking, payment and reminder steps live in code, not in the model
  • • Only answers from your approved documents
  • • Books and charges in your real systems, not in a copy

Control

  • • Ask for a person and it hands off with context; we measure how long it takes
  • • Dedicated instance in the EU; metrics without personal data
  • • If something fails, it says so and hands off to a person: it never goes silent