Healthcare · clinic group
From 12 overwhelmed front desks to one operated channel with per-location metrics
One system for 12 locations: the same response standard, compliance as default, and a report management defends every month.
“We went from answering when we could to answering always. The team now only steps into the conversations that truly need them.”
The starting point
01
Twelve locations, twelve WhatsApp numbers, and twelve ways of answering. Management had zero data on the channel.
02
After hours — when patients write most — the channel was dead: the first hours of every morning went to returning messages.
03
New EU rules turned the "basic bot" they were evaluating into a legal risk, not a solution.
What was deployed
Pilot
A 30-day pilot in one location with agreed baseline metrics; rollout to the rest in two months.
Scheduling
Agent connected to the clinical software: slots by doctor and location, confirmation, and deposit collected.
Compliance
AI self-identification, built-in path to a human, and conversation audit — legal approved it on first review.
Operations
Monthly report per location: volume, resolution, appointments, no-shows, and escalation reasons.
System results
0 s
average first response, 24/7 (illustrative)
0%
resolved without human intervention (illustrative)
+0%
appointments confirmed with a deposit (illustrative)
0
locations operating on the same standard
Illustrative figures from real systems in operation; names are published with each client’s permission.
Your WhatsApp can be your best sales rep.
See it working on your own cases: bring three real conversations and we’ll reproduce them in the demo.