AI use

Transparency by design

The agents we deploy and operate, including our demo agent, identify themselves as artificial intelligence in their first reply, in line with Article 50 of the EU AI Act, applicable since August 2, 2026.

There is always a human

Any user can ask to speak with a person at any point in the conversation. The request transfers the chat to the human team with full context.

Deterministic guardrails

Agents never improvise prices, promotions, or policies: they only answer with company-approved information. When the answer is not in the source of truth, the conversation escalates to a person.

Logging and audit

Every conversation and every action executed by an agent is logged and auditable by the client company.

Data and models

Conversations are not used to train third-party models. Data-processing details are in the privacy policy.