AI use

Transparency by design

The agents we deploy and operate — including our demo agent — identify themselves as artificial intelligence in their first reply, in line with Article 50 of the EU AI Act, applicable since August 2, 2026.

There is always a human

Any user can ask to speak with a person at any point in the conversation. The request transfers the chat to the human team with full context.

Deterministic guardrails

Agents never improvise prices, promotions, or policies: they only answer with company-approved information. When the answer is not in the source of truth, the conversation escalates to a person.

Logging and audit

Every conversation and every action executed by an agent is logged and auditable by the client company.

Data and models

Conversations are not used to train third-party models. Data-processing details are in the privacy policy.