Dealerships · multi-brand groups · pre-owned · service centers
The Cars.com lead asks at 10:30 PM. By 10:31 they have a test drive booked for Saturday.
The agent replies instantly, qualifies (car, financing, trade-in), books the test drive on your salesperson's calendar, and schedules service in two taps. Everything lands in your CRM, and your BDC walks in with the appointment already set.
Ask Sol about a car or book a service appointment.
Tucson Hybrid SEL 2023 · 19,500 mi · 2-year warranty $29,900 Test drive Dashboard · today · 3 locations
What slips away today
What gets lost every week without anyone noticing
01
A third of your leads come in at night
Marketplaces don't close. The lead who asks at 10:30 PM and hears nothing until 10 AM has already talked to two other dealers.
02
The BDC repeats and the salesperson waits
“Still available?”, “out-the-door price?”, “do you take trade-ins?”. The BDC qualifies by hand, the salesperson gets a half-finished lead, and the test drive is booked by phone.
03
Service loses appointments to unanswered calls
Maintenance, warning lights, inspections. Every missed call at the service desk is an appointment that goes to the shop down the street.
The journey
From the listing to the test drive, with your salesperson prepared.
The agent qualifies and books; your salesperson negotiates and closes. Service gets scheduled in two taps.
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01 Arrives
Marketplace, website, campaign, or service
Cars.com, Autotrader, your website, an ad, or the service department's WhatsApp. All into one system; if they come from an ad or your website, the agent starts with that context.
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02 Replies
Availability and price in seconds
With real inventory data: mileage, year, warranty, price. Photo included.
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03 Qualifies
Payment, financing, and trade-in
What your BDC would ask, with buttons. No interrogation, no made-up payments.
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04 Books
Test drive on the salesperson's calendar
A real slot, the right location, a reminder the day before. A test drive with a reminder doesn't get lost.
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05 Service
Service appointment in two taps
Maintenance, diagnostics, or inspection, with a loaner if needed. And a message when the car is ready.
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06 Hands over
Everything in the CRM, a person for price
A complete file for the salesperson. Negotiating price or matching an offer: always a person.
From a missed call to a conversation
What happens when nobody picks up: recording, customer consent, first WhatsApp and your team.
What the agent does here
What it gets done, playing by your rules
Inventory
Knows every car on the lot
Model, mileage, year, warranty, location, and price. With a photo. Synced, not from memory.
Qualification
Payment, financing, and trade-in
Collects what the salesperson needs to show up with numbers. Without quoting payments that aren't approved.
Scheduling
Real test drives and service slots
By location, by salesperson, or by service bay. With a reminder and rescheduling in the chat.
Service
A service desk that doesn't miss appointments
Diagnostics, maintenance, inspections, loaners. And a message with the estimate once the car's been looked at.
Handoff
Price moves only through a person
Matching offers, discounts, or complaints go to the advisor with the file, the test drive, and what the competitor said.
Metrics
Leads, test drives, and appointments per location
Response time, qualified, test drives completed, service appointments. And which ad or which page sends the leads that actually show up.
A day with the system
An ordinary day at a business like yours, told by the channel itself: what happens while the team works, and while it sleeps.
8:15 AM
The BDC opens the CRM: fourteen overnight leads, qualified, with five test drives already on the salespeople's calendars.
9:12 AM
A lead says it depends on the payment and has a Golf to trade. The agent collects a payment range and the car's details; Sergio shows up Saturday with numbers.
1:40 PM
A customer sends a voice note: check-engine light on. A diagnostic appointment for tomorrow at 8:30 in forty seconds.
6:20 PM
A lead has a lower offer from a competitor. The agent doesn't negotiate: it passes it to Sergio with everything, and Sergio works it that afternoon.
10:30 PM
Marketplaces at full tilt. Nine “still available?” questions answered with photo and price, and three test drives for the weekend.
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8:15 AM
The BDC opens the CRM: fourteen overnight leads, qualified, with five test drives already on the salespeople's calendars.
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9:12 AM
A lead says it depends on the payment and has a Golf to trade. The agent collects a payment range and the car's details; Sergio shows up Saturday with numbers.
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1:40 PM
A customer sends a voice note: check-engine light on. A diagnostic appointment for tomorrow at 8:30 in forty seconds.
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6:20 PM
A lead has a lower offer from a competitor. The agent doesn't negotiate: it passes it to Sergio with everything, and Sergio works it that afternoon.
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10:30 PM
Marketplaces at full tilt. Nine “still available?” questions answered with photo and price, and three test drives for the weekend.
What gets measured
The numbers that go into the monthly report
4 s
first reply to a marketplace lead, at night too
+29%
leads that reach a test drive, same volume
+34%
service appointments booked over WhatsApp, no switchboard
Illustrative figures of what the system moves: your pilot's baseline and target get agreed on your data, not these.
Impact calculator
How much is slipping away today?
~400
Conversations without a fast reply each month
With a first reply in seconds, those ~400 conversations stop waiting. How many end in a booking or a sale depends on your business: that is what the pilot measures.
Compliance in your industry
What legal will ask, handled for your case
No payment that isn't approved
The agent quotes inventory prices and payment ranges under your terms; a specific financing offer or a discount always comes from the advisor. It's in its rules, outside the model.
It says it's an AI from the first message
No invented advisors. The lead can ask for a person anytime and the conversation transfers with context and with the time measured. Some states already expect it (California, Utah).
Lead and vehicle data, minimal
What's needed to qualify and book, stored in your CRM under a signed data-processing agreement. Reminders go out with consent, through the official API, in a TCPA-minded setup.
What it connects to
It connects to your CRM and marketplaces; the DMS, only after a real test.
Reading and writing to a custom CRM and Google Calendar is in production. Writing to the DMS (CDK, Reynolds…) is a separate scope we validate with a technical test before promising anything. We won't say yes without having tried it.
Questions from your industry
What businesses like yours ask us.
Our brand CRM and BDC already handle this.
The CRM routes; it doesn't have a conversation at 10:30 PM. This replies, qualifies (car, payment, trade-in), writes it all into your CRM, and your BDC walks in with the test drive already booked. It takes the repetitive part off the BDC.
Does it quote prices or discounts on its own?
It quotes inventory prices and payment ranges under your terms. A discount, matching an offer, or a specific financing deal always comes from an advisor: that rule is in code.
Can it write to our DMS?
Depends on the DMS. We test it in the diagnostic with a real technical trial. If there's no usable API, we tell you before anything is signed and handle it through the CRM.
Does it work for service?
Yes: diagnostics, maintenance, and inspection appointments, loaners, and a message when the car is ready. The ones that come in over WhatsApp today stop going unanswered.
Other industries
Your industry? See it on your own cases.
Bring three real conversations from your WhatsApp and we'll replay them in the demo.