Retail · kids fashion
Support that protects the brand: deterministic guardrails on every reply
Automated support with zero brand risk: the agent answers only with what was approved and escalates everything else.
“What scared us most was AI promising something we couldn't deliver. It's the opposite: it answers better than we do because it never leaves the script we approved.”
The starting point
01
Growing volume of size, shipping, and returns questions the team answered late and inconsistently.
02
Seasonal campaigns (back to school, Christmas) multiplied messages exactly when there was least time.
03
A carefully built brand: the risk of a "creative" AI quoting wrong prices or promotions was unacceptable.
What was deployed
Guardrails
Six deterministic validators outside the model: prices, promotions, and policies only from the source of truth.
Support
Sizes, stock, shipping, and returns resolved instantly, in the brand voice.
Escalation
Anything not in the source of truth goes to the team via shared inbox, with a summary.
QA
Periodic conversation sampling against agreed criteria and a monthly report.
System results
0%
conversations resolved without intervention (illustrative)
0
prices or promotions improvised by the agent
−0%
first-response time (illustrative)
Illustrative figures from real systems in operation; names are published with each client’s permission.
Your WhatsApp can be your best sales rep.
See it working on your own cases: bring three real conversations and we’ll reproduce them in the demo.